Website: guandijieqian.com | Last Updated: March 3, 2026 | Effective Date: March 3, 2026
This Privacy Policy explains how Cievo Pte. Ltd. ("we," "us," or "our") collects, uses, and protects your personal information when you use the guandijieqian.com website and related services (the "Service").
1. Who We Are
- Company: Cievo Pte. Ltd.
- Location: Singapore
- Registration No.: 202539592W
- Email: jieqian@cievo.sg
- Address: 70C Telok Blangah Heights, #15-537, Telok Blangah Ridgeview, Singapore 103070
2. Information We Collect
2.1 Oracle Interpretation Input
When you use the interpretation service, you voluntarily provide:
- Gender — to personalise your interpretation
- Age range — to personalise your interpretation
- Lot number (1–100) — the oracle lot you drew at the temple
- Your question — the question you seek guidance on (max 200 characters)
Retention: We do not permanently store your oracle input data. It is processed in-session and discarded after your interpretation is generated.
2.2 Payment Information
We do not collect or store your payment card details. Payments are processed entirely by Stripe, Inc. We only receive a transaction reference and payment status to confirm your purchase.
See Stripe's Privacy Policy for how they handle payment data.
2.3 Technical / Device Information
Standard web server logs may include IP address, browser type, device type, referring URL, and access timestamps. These are used for security and fraud prevention and retained for up to 90 days.
2.4 Support Communications
If you contact us by email, we collect your email address and message content. These are retained for up to 24 months.
3. How We Use Your Information
| Data | Purpose |
|---|---|
| Oracle input (gender, age, lot number, question) | Generate your personalised AI interpretation |
| Payment transaction reference | Confirm payment and unlock interpretation |
| IP address / device info | Security and fraud prevention |
| Support emails | Respond to your inquiry |
We do not use your data for targeted advertising, selling to third parties, profiling, or marketing communications.
4. How We Share Your Information
We do not sell your personal information.
We share information only with:
- AI Service Provider — receives your oracle input to generate your interpretation in real-time only; data is not retained.
- Stripe — processes your payment; we never receive your card details.
- Cloud Infrastructure Provider — hosts and operates the website.
- Legal requirements — if required by law, court order, or to protect our rights.
5. Your Privacy Rights
You may contact us at jieqian@cievo.sg to:
- Access your personal data
- Correct inaccurate data
- Request deletion of support communications
EU/EEA/UK (GDPR): You also have rights to data portability, to object to processing, and to lodge a complaint with your national Data Protection Authority.
California (CCPA): You have the right to know, delete, and opt-out of sale (we do not sell data).
Singapore (PDPA): You have the right to access and correct your personal data, and to file complaints with the PDPC.
We respond to all requests within 30 days.
6. Data Security
We use HTTPS/TLS encryption for all data in transit, secure cloud infrastructure with access controls, and Stripe for PCI-compliant payment handling.
No internet transmission is completely secure. You use the Service at your own risk.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Oracle interpretation input | Not retained after session |
| Generated interpretation files | Downloaded by you; not stored on our servers |
| Payment transaction reference | 7 years (legal/tax compliance) |
| Server / access logs | Up to 90 days |
| Support emails | Up to 24 months |
8. Cookies
We do not use cookies on this website.
guandijieqian.com does not set any cookies — including essential, functional, analytics, advertising, or third-party cookies. No cookie consent banner is required.
Stripe's payment widget may set its own cookies in accordance with Stripe's Cookie Policy. We do not control Stripe's cookie practices.
9. International Data Transfers
Your data may be processed outside your home country (e.g., in the United States where our AI service providers and cloud infrastructure operate). We ensure appropriate safeguards, including Standard Contractual Clauses for EU/EEA data transfers.
10. Children's Privacy
guandijieqian.com is not directed at children under 13 (or 16 in the EU/EEA). We do not knowingly collect personal information from children under these ages. If we learn we have inadvertently collected such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a revised "Last Updated" date. Your continued use of the Service after the effective date constitutes acceptance.
12. Contact Us
For privacy inquiries or data requests:
- Email: jieqian@cievo.sg
- Subject: "Privacy Inquiry — guandijieqian.com"
- Response Time: Within 30 days
- Company: Cievo Pte. Ltd., 70C Telok Blangah Heights, #15-537, Telok Blangah Ridgeview, Singapore 103070 (Reg. 202539592W)
Also see our Terms of Service